Please find below the terms and conditions set out by the company sweet startup ltd, which are governed by the Laws of the United Kingdom.
The company will process an application to the client's requirements and requests, and will not be responsible for any incorrect information provided. The company will make all efforts to obtain the correct visa in the specified period of time. However the company will not be responsible for the following occurring at the embassy; Refusal to issue the visa, Refusal to accept the application, Issuance of incorrect visa, Delay in processing the visa.
Should the company have caused any of the above through error or omission, then the company's liability is strictly limited to the cost of a replacement visa or refund of all fees paid and the company cannot accept any responsibility for consequential loss, such as, but not limited to: lost profits/income, lost airfares.
Once you have submitted your application with us online or over the phone, it is assumed that you have agreed that we may instantly begin the processing of your application and provide our service, and by agreeing to these terms and conditions, you are therefore providing your express consent for this to happen. As a result you will not have any right to cancel under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This is because, under Regulation 36(1)(a) and 37(1)(a), you lose your right to cancel if you agree that we can start providing the services within the cancellation period.
Limits on Use
You may not use this site or the services offered on or through it for personal gain and you may not sell or provide to any third party, or otherwise profit from, any services or information (nor any modification, adaptation or analysis of them) available on or through this site.
We reserve the right from time to time to: (a) alter and/or introduce new and/or additional security measures without notice; (b) temporarily withdraw and/or limit the availability of this site to any individual(s); and (c) do anything else that we believe necessary to preserve the security and integrity of this site and the information held in this site's databases.
Accuracy and Site Content
We use reasonable skill and care in compiling the information accessible on and through this site. However, certain information may have been compiled and/or provided to us by a third party who is not a member of our network. OFFICIAL-ESTA.COM does not accept responsibility for the accuracy of any information which is obtained from any such third party. Furthermore, errors and omissions in the information accessible on and through this site may occur because of a number of factors which are inherent in any internet-related system and which are not within our reasonable control. For example, information may be affected by machine, software or operator error, or malfunctions in connection with data transmission. In view of this, the information is provided "as is" and you should always attempt to verify the accuracy of any information obtained from this site before relying upon it.
This is a dynamic site and as a result, the content and look and feel may change from time to time without prior notice.
Limited Licence and Ownership
You are granted a limited licence to download the materials contained on this site to a personal computer, and to print a hard copy of such materials, solely for your personal, non-commercial use, provided that all copyright, trade mark and other proprietary notices are left intact.
By using this site you consent to OFFICIAL-ESTA.COM, processing and transferring (both inside and outside the EEA) the User Data as necessary for us to provide you with this service and enable you to use the site and receive your ESTA.
Our Delivery Policy is set out to explain to you, the customer, how we provide the Processing Service offered on our website.
1- OFFICIAL-ESTA.COM is a private, third party ESTA applications data processing agency and it is not affiliated in any way with the Government of the United States of America.
2- Services provided:
3- OFFICIAL-ESTA.COM does not guarantee that applications will be accepted, we only process the customer's application data and integrate into the ESTA CBP system.
4- The customer is responsible for providing valid and accurate application information, OFFICIAL-ESTA.COM is not liable for any rejected applications due to non valid or incorrect information submitted by the customer.
5- Once the application data is submitted, OFFICIAL-ESTA.COM will have 24 hours to process the application and provide a status update to the customer. No service claims are accepted for non delivered travel authorization confirmation documents before 24 hours after information is submitted by the customer. Customer has the right to claim if they have not received a confirmation document or status update after 24 hours.
6- Applications can be putted on hold by the CBP for multiple reason, in these cases a customer service representative will contact the customer to coordinate a possible solution. Same case if application is rejected.
7- The services provided herein are in relation to the submission of ESTA applications. The cost of processing applications includes all service fees (up to $77), which are dependent on the location of the applicant. We are not affiliated with the US government or embassy. The processing fee includes $21 due to the US government for issuing your ESTA. You can apply directly via https://esta.cbp.dhs.gov/esta/. By purchasing our services the customer agree to pay a service fee for data entry and assistance service fee which includes the mandatory $21 fee paid by OFFICIAL-ESTA.COM on his/her behalf to the Customs and Border Protection and American Government for the ESTA system fee.
9- Customer certifies he/her is entitled and legally authorized to pay with the submitted credit or debit card. OFFICIAL-ESTA.COM will charge the submitted credit card one total fee and shall be not liable for any illegal use of credit information submitted by the customer.
Once our same-day Processing Service is completed, which includes weekends and holidays, we will deliver the product to you by email only.
We strongly recommend you to add our email address orders@OFFICIAL-ESTA.COM to your white list to ensure that our email is not rejected due to an overfilled inbox.
PDF files can be read by utilizing Adobe reader which is free to download
If you have any questions regarding our delivery policy, please contact us by email (support@OFFICIAL-ESTA.COM). We will respond within 24 hours.
Our Processing Service is considered delivered to you when submitted via email. We recommend that you take a printed copy of your travel authorization as some airlines may want to see a copy of it at check-in.
Disclaimer and Limitation of Liability
(b) Subject to paragraph (d) below, but otherwise so far as permitted by law, we exclude and are not liable for all loss, damage(s) and liability (whether or not caused by our negligence) for all wasted time, all loss/corruption of data, all loss of profits, opportunities, and goodwill, and all indirect, consequential and punitive loss or damage(s) arising from or in relation to use of this site and/or the information on it or any services provided through it, howsoever arising, whether in contract, tort (including negligence), statute or otherwise, and even if it was reasonably foreseeable or we have been made aware of the possibility of such loss/damage(s)/liability.
(c) Subject to paragraph (d) below, but otherwise so far as permitted by law, our total aggregate liability hereunder in respect of direct loss and damage and other direct liability, howsoever arising, whether in contract, tort (including negligence), statute or otherwise shall be limited per claim or series of related claims, to £100.
(i) loss or damage for death or personal injury caused by our negligence; or
(ii) for any fraudulent misrepresentation made by us or those under our control.
If your application is denied by Customs and Border Protection (CBP) with the status of 'Travel Not Authorized', we will refund the processing service fee paid to us as part of our money-back guarantee so long as you make a refund request via email. In the occasional case where the United States government rescinds approval of your ESTA authorization, we are unable to issue a refund, and strongly suggest you confirm your ESTA authorization before checking in for or reserving a flight to the United States. As we are a private company and unaffiliated with government entities, we emphasize that decisions on admission into the United States are at the sole discretion of Customs and Border Protection.
If your application has not been denied but you would still like to request a refund for another reason, contact us. We do take exceptional circumstances into consideration should something happen that is outside of your control and will consider refunds on a case-by-case basis. Please email firstname.lastname@example.org for more information.
Our service fee refund covers the fees paid to us directly for processing your application, and unfortunately does not cover any third-party fees you may incur, such as credit/debit card fees or charges from other parties involved in processing your payment.
Refunds are always in USD currency. The exchange rate is determined by your credit/debit card company. We unfortunately cannot take responsibility for any differences in refund amounts based on exchange rate fluctuations or exchange fees charged by your card provider.
Any processed refunds will be credited to the to the card used for the original purchase. This is to protect your security and prevent theft, loss, or fraud. To request a refund from us, contact us via email with the following information:
We will credit your refund to your debit/credit card account within 24 hours, and once you bank has accepted the refund you will see the refund on your statement within 3-5 working days.
If your reason to request a refund is not listed here, or if you have any questions regarding refunds, please contact us.
This site is made available to you by sweet startup ltd (VAT 159 9379 43) and is ©OFFICIAL-ESTA.COM, 37 Warren Street, London, England, W1T 6AD. All rights reserved.
Our normal hours of business are 0900 to 1800 weekdays excluding Bank Holidays.
You can contact us by writing to us at the above address or by using the 'contact us' facility on this site.
Rights of Third Parties
Use of this site and the Service is governed by English law, and you irrevocably agree to submit any claim or dispute arising in relation to, out of, or in connection with this site (and any use you make of it or the Service and/or opportunities offered through it) to the non-exclusive jurisdiction of the English courts.
Passport and Visa
You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check fro up-to-date position in good time before departure. We regret we can accept no liability if you are refused entry onto the flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country. Health: Recommendations inoculations for travel may change at any time and you should consult your doctor on current recommendations before you depart. Health Requirements for your holiday destination are outlined in the department of health leaflet entitled "The Traveller's Guide to Health" (T4). It is your responsibility to ensure that you obtain all recommended medication and follow all medical advice in relation to your trip.
The User's use of the Website and or the Offered Service is on the strict understanding that the Website and or the Offered Service is not engaged in rendering advice and should not be relied upon when making any related travel or other decision. The information contained within the Website and or the Offered Service is provided without warranties expressed or implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website and or the Offered Service. The Company does not guarantee uninterrupted availability of the Website and or the Offered Service nor, that any representation or statement contained on the Website will be error free.
This privacy notice applies solely to information collected by OFFICIAL-ESTA.COM. It will notify you of the following:
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfil your request, e.g. to email an order or process a payment.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address given on our website:
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We request mandatory information from you to complete your order according to our Terms and Conditions. This information is not used for marketing purposes. To submit an order with us, you must provide personal, contact, travel and bio-metric information (such as your full name, birth date, address, email address, passport information, itinerary, etc.) as well as financial information (such as your credit card number, expiration date, etc.). If we have trouble processing an order, we will use your contact information to reach you.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. Usage of a cookie is not linked to any personally identifiable information on our site. This site uses two types of cookies; analytics cookies and site cookies. Site cookies are essential to processing your order and using the website. You can opt-out of analytics cookies by visiting the following link:
We use a payment processing company to bill users for goods and services and an email notification company to email order notifications. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order and are GDPR compliant where required by law.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.